I believe it’s 60 days from when you first use the software. There is a window to opt-out of arbitration, but no one will tell you that. This was the person who knew all the loopholes, exclusion, disclaimers, and arbitration rules that you automatically agree to after starting a PS4. Next, I was passed off to someone in the System Software department, specifically, system software license management. I didn’t expect one I just wanted to know their policy on repairs when they break several systems at once. They told me that there was no way to prove the system software update did the damage and that I would not be able to get a free repair for the relatively new hardware they broke. She couldn’t do anything more for me, so she sent me along the chain to Hardware Network Management. ppl try to clear your cache and rebuild system database regularly to try to avoid this. Not hard to believe saw quite a few PS4 consoles go to an electronics repair shop for such issues with the ver. I called PlayStation Customer Support and spoke with the general customer support representative, who, during our conversation, let slip that she had been receiving a lot of complaints just like mine after the recent update.
I had just installed a FireCuda 2 TB SSD less than a year ago, and it showed no signs of failure previous to the update. As far as I know, not a word has been said by anyone working at Sony.Īs luck would have it, my PS4 wouldn’t start the day after the system software update and was giving the error code for an inability to access the hard drive (ce-34355-8). The phones are going unanswered, and it’s total radio silence on social media. I tried getting in touch with Sony, both at the New York and San Mateo headquarters.
It’s 3:45 PST Wednesday, September 22 as I write this and there has yet to be a comment from Sony in any capacity that I could find in regards to the recent system software update 9.00 that’s damaging, destroying, or otherwise harming PS4s. It’s all true, and they haven’t said a word
You may have heard that, after the update, your system runs slower, has trouble connecting to the network, and is experiencing issues syncing with the controller. However, you may have heard something about this update bricking PS4s. The update mainly brought quality-of-life improvements, and I have heard claims that it also fixed an internal clock issue. On September 14, Sony PlayStation rolled out system software update 9.0 for the PlayStation 5 and PlayStation 4.
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